Customer Service

I was in Beavercreek for Eva's 12 month check up yesterday, and had two very different experiences with customer service. After the doctor visit it was time for lunch (good, because the girl was a bit cranky after two shots and having blood drawn, and food usually calms her down ;)). I went to Chik-fil-a because it was right across the street and, let's face it, they have the most amazing chicken sandwich in the universe.

I had to park in one of the farthest parking spots since it was the lunch rush. I was carrying Eva toward the building in the rain when an employee came out with an umbrella and walked us the rest of the way to the door, and he was super polite. I went up to the counter and placed my order and the cashier told me to go ahead and get Eva situated and she would bring the food out to me, which she did very quickly. I had just gotten Eva in the high chair when I realized that I forgot about ketchup and mayo. I was about to pick her up to go get some when a manager came by and asked if she could bring me ketchup or anything. I said yes, a mayo and a few ketchups would be great, and she said "and a straw and some napkins?" Duh, I hadn't even noticed I didn't have those either. Long story short: I. love. Chik-fil-a.

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I started typing out my example of bad customer service, namely trying to get my windshield wiper blades replaced at wal-mart after lunch (it was an hour and a half event in which I ended up having them put the old blades back on because they didn't know what they were doing, and Brian Murphy replaced them for us himself after community group last night, bless him), but I think the story would be longer than I feel like writing and could easily turn into ranting. I will just say that it was a lesson in patience and grace while dealing with a baby who was WAY overdue for a nap. I should probably just focus on the good part of my day anyway and forget about the rough part. :)